Return & Refund Policy

At SOKORAW, we take pride in the quality and craftsmanship of our leather products. Because our products are made from genuine leather and may involve handcrafted or made-to-order elements, we maintain the following return and refund policy.

Please read this policy carefully before placing your order.

1. Return Window

We accept eligible return requests within 7 days of delivery.

To be eligible for a return:

• The item must be unused and unworn.
• The item must be in its original condition and packaging.
• All original tags, labels, and accessories must be attached.
• The product must not have any stains, odors, scratches, pet hair, makeup, or other signs of use.
• The item must not have been altered, repaired, resized, stretched, washed, or otherwise modified.

Items that do not meet these requirements may be refused or may be subject to a partial refund.

2. Minor Size & Fit Differences

Minor size or fit differences are not considered a product defect and are not eligible for a return or refund.

Leather is a natural material and slight variations in measurements, fit, texture, thickness, or appearance can occur.

Customers are responsible for selecting the correct size by carefully reviewing the size chart and product measurements before ordering.

A small difference in measurements or a fit that is slightly tighter or looser than expected does not qualify for a return.

For custom or made-to-measure products, customers are responsible for providing accurate measurements. Minor measurement variations may occur due to the nature of handmade production and are not considered a defect.

3. Leather DRESS Returns

Leather dresses may only be returned if they meet all eligibility requirements above.

We do not accept returns for:

• Minor sizing or fitting issues
• Change of mind after ordering
• Incorrect size selected by the customer
• Customer no longer wanting the item
• Normal leather texture or grain variations
• Natural marks or color variations in genuine leather
• Minor differences in color caused by lighting or screen settings
• Items that have been worn, altered, washed, or damaged after delivery

Please try the dress on carefully without wearing it outdoors or exposing it to makeup, perfume, smoke, food, or other substances.

4. Cow Hat Returns

Cow hats are eligible for return within 7 days only if they are unused and in original condition.

Minor differences in shape, texture, color, markings, or leather/hide appearance are considered natural characteristics and are not considered defects.

Temporary creasing or shape changes caused by shipping or packaging do not automatically qualify the item for a return.

The hat must not have been worn, reshaped, altered, stained, exposed to moisture, or damaged.

5. Damaged or Incorrect Items

If you receive an item that is materially damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the product
• Clear photographs of the packaging
• A description of the issue

We will review the claim and, if the issue is determined to be our responsibility, we may offer a replacement, repair, or refund at our discretion.

Damage caused after delivery through misuse, improper care, accidents, or normal wear and tear is not covered.

6. Return Shipping

Unless the return is due to an error on our part or a confirmed manufacturing defect, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning an item. SOKORAW is not responsible for items lost or damaged during return shipping.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method.

Refunds may exclude:

• Original shipping charges
• Return shipping costs
• Any applicable restocking or handling fees, where permitted by law

If the returned item shows signs of use, damage, alteration, staining, odor, or other conditions that reduce its resale value, SOKORAW reserves the right to reduce or deny the refund, to the extent permitted by applicable law.

8. Sale & Clearance Items

Items purchased during a sale, clearance promotion, or marked as Final Sale may be non-returnable.

Any product specifically identified as Final Sale at the time of purchase is not eligible for return or refund unless required by applicable law.

9. Exchanges

We may offer exchanges subject to product availability.

Customers are responsible for applicable return shipping and any difference in product price.

An exchange is not guaranteed if the requested replacement size, color, or style is unavailable.

10. How to Request a Return

To request a return, contact us at:

Email: [your email address]

Please include:

Order Number:
Product Name:
Reason for Return:
Photos (if applicable):

Do not send an item back without receiving return instructions from SOKORAW first.

11. Important Notice

By placing an order with SOKORAW, the customer acknowledges that genuine leather products may have natural variations in grain, texture, color, markings, and appearance.

These characteristics are part of genuine leather and are not considered manufacturing defects.

SOKORAW reserves the right to make the final determination regarding return eligibility based on the condition of the returned product, subject to applicable consumer protection laws.

Note: This is a store-ready policy draft, not legal advice. Make sure the final version complies with the consumer/return laws of the countries or states where SOKORAW sells.